Returns, refunds & cancellations

Each print is made to order for one specific lake, in the palette and wording you chose, so we can't restock it or sell it to anyone else. That shapes everything below — but it never means you're stuck with something that arrived wrong.

Damaged, defective, or wrong

If your print arrives damaged, has a printing fault, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll reprint it or refund it in full, your choice. You won't be asked to ship anything back.

Cancelling an order

Every order waits for a person to check it before it goes to the printer, so there's a real window in which cancelling costs nothing. Email us as soon as you can and if it hasn't gone to production yet, we'll cancel and refund in full.

Once production has started we usually can't stop it. Ask anyway — we'd rather sort it out than have you keep something you don't want.

Change of mind

Because each print is personalized, we don't offer general change-of-mind returns after production. This is why the preview exists: what you see on screen is generated by the same code that produces the file the printer receives, so you can check the spelling, the palette, and the lake before you pay.

If the depths look wrong to you

We draw exactly what the survey published, and we print the survey year on the art. Some surveys are decades old, and a lake you know well may have changed since. That isn't a fault we can correct, but if the print isn't what you expected, write to us — we'd rather make it right than argue about it.

How to reach us

Email hello@geoscenery.com with your order number. You can also look up any order at /orders/find using the email address you checked out with.